| When art meets tech: The role of augmented reality in enhancing museum experiences and purchase intentions Z He, L Wu, XR Li Tourism Management 68, 127-139, 2018 | 552 | 2018 |
| Building organizational resilience with digital transformation Z He, H Huang, H Choi, A Bilgihan Journal of Service Management 34 (1), 147-171, 2023 | 247 | 2023 |
| How to “read” a destination from images? machine learning and network methods for DMOs’ image projection and photo evaluation Z He, N Deng, X Li, H Gu Journal of Travel Research 61 (3), 597-619, 2022 | 92 | 2022 |
| Robotic involvement in the service encounter: a value-centric experience framework and empirical validation L Wu, A Fan, Y Yang, Z He Journal of Service Management 32 (5), 783-812, 2021 | 64 | 2021 |
| Keep it real: Assessing destination image congruence and its impact on tourist experience evaluations Y Li, Z He, Y Li, T Huang, Z Liu Tourism Management 97, 104736, 2023 | 49 | 2023 |
| Creating innovation that drives authenticity TL Keiningham, Z He, B Hillebrand, J Jang, C Suess, L Wu Journal of Service Management 30 (3), 369-391, 2019 | 45 | 2019 |
| Pride or empathy? Exploring effective CSR communication strategies on social media Z He, S Liu, BH Ferns, CC Countryman International journal of contemporary hospitality management 34 (8), 2989-3007, 2022 | 33 | 2022 |
| Tech-touch balance in the service encounter: The impact of supplementary human service on consumer responses L Wu, A Fan, Y Yang, Z He International Journal of Hospitality Management 101, 103122, 2022 | 30 | 2022 |
| In darkness we seek light: The impact of focal and general lighting designs on customers’ approach intentions toward restaurants L Wu, Z He, C King, AS Mattila International Journal of Hospitality Management 92, 102735, 2021 | 27 | 2021 |
| To partner with human or robot? Designing service coproduction processes for willingness to pay more L Wu, A Fan, Z He, ES Her Journal of Hospitality & Tourism Research 47 (3), 455-481, 2023 | 19 | 2023 |
| Is your restaurant worth the risk? A motivational perspective on reviews’ rating distribution and volume L Lu, L Wu, Z He Journal of Hospitality & Tourism Research 44 (8), 1291-1317, 2020 | 18 | 2020 |
| Effect of franchising on restaurant firms’ risk evaluations in the bond market KA Sun, S Park, Z He International Journal of Hospitality Management 83, 19-27, 2019 | 17 | 2019 |
| Quantifying authenticity: Progress and challenges Q Zhou, Z He, X Li Journal of Travel Research 62 (7), 1460-1479, 2023 | 15 | 2023 |
| Study of spatial interaction and nodal attractions of municipal cities in China from social media check-in data HE Zeya, WU Bihu, LIU Yu Acta Scientiarum Naturalium Universitatis Pekinensis 53 (5), 862, 2017 | 11* | 2017 |
| Mediating service experiences with online photos: the role of consumers' perceptions of the mediated servicescape Z He, L Wu, XR Li Journal of Service Management 34 (4), 657-695, 2022 | 3 | 2022 |
| Mediatized tourism: A mediatic turn of research paradigm? Z He, L Wu, XR Li | 2 | 2019 |
| Mediating Hotel Experiences with Online Photos: How Consumers Are Attracted by a Hotel Through the Perceptions of Mediated Servicescape Z He Temple University, 2020 | 1 | 2020 |
| Influential and Worthy: A Video-centric Exploration of Travel Influencers’ Value Chain Logic S Guo, N Deng, Z He Journal of Travel Research, 00472875241249428, 2024 | | 2024 |
| Build digital resilience to facilitate peer-to-peer service platform evolution in VUCA environments: A mixed-methods study M Chi, Z He, XR Li, L Ao | | 2022 |
Laurie WuTemple UniversityVerified email at temple.edu
