| Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive YL Gao, AS Mattila International journal of hospitality management 42, 20-31, 2014 | 440 | 2014 |
| A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research YL Gao, AS Mattila, S Lee International Journal of Hospitality Management 54, 107-115, 2016 | 316 | 2016 |
| Updates in service standards in hotels: how COVID-19 changed operations J Chan, YL Gao, S McGinley International Journal of Contemporary Hospitality Management 33 (5), 1668-1687, 2021 | 109 | 2021 |
| The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels YL Gao, AS Mattila Journal of Business Ethics 136 (3), 575-585, 2016 | 82 | 2016 |
| Factors that Influence Potential Green Hotel Customers’ Decision-making Process–Evidence from China Y Jiang, YL Gao Journal of China Tourism Research 15 (4), 501-511, 2019 | 67 | 2019 |
| The effects of choice set size and information filtering mechanisms on online hotel booking BD Guillet, A Mattila, L Gao International Journal of Hospitality Management 87, 102379, 2020 | 64 | 2020 |
| Visual Design, Message Content, and Benefit Type: The Case of A Cause-Related Marketing Campaign YL Gao, L Wu, J Shin, AS Mattila Journal of Hospitality & Tourism Research 44 (5), 761-779, 2020 | 44 | 2020 |
| Measuring the up-to-date quality of online food delivery: formative index construction J Chan, YL Gao International Journal of Contemporary Hospitality Management 33 (12), 4550-4568, 2021 | 39 | 2021 |
| Do a company’s sincere intentions with CSR initiatives matter to employees? A comparison of customer-related and employee-related CSR initiatives S Lee, K Lee, Y Gao, Q Xiao, M Conklin Journal of Global Responsibility 9 (4), 355-371, 2018 | 33 | 2018 |
| What recovery options to offer for loyalty reward program members: Dollars vs. Miles? YH Hwang, L Gao, AS Mattila International Journal of Hospitality Management 87, 102496, 2020 | 32 | 2020 |
| Let’s talk about this in public: Consumer expectations for online review response L Zhang, Y Gao, X Zheng Cornell Hospitality Quarterly 61 (1), 68-83, 2020 | 32 | 2020 |
| The Impact of Fellow Consumers’ Presence, Appeal Type, and Action Observability on Consumers’ Donation Behaviors L Wu, YL Gao, AS Mattla Cornell Hospitality Quarterly, 2017 | 31 | 2017 |
| An Examination of Popular Pricing and Price Framing Techniques in the Hospitality Industry and Directions for Future Research AS Mattila, YL Gao International Journal of Revenue Management 9 (2-3), 175-185, 2016 | 30 | 2016 |
| The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches YL Gao, L Zhang, W Wei International Journal of Hospitality Management 94, 102802, 2021 | 25 | 2021 |
| The social influence of other consumers on consumers’ reward donations YL Gao, AS Mattila International Journal of Hospitality Management 77, 504-511, 2019 | 24 | 2019 |
| Effect of Price Change Alert on Perceptions of Hotel Attribute-based Room Pricing (ABP) versus Traditional Room Pricing (TRP) YL Gao, BD Guillet, P Wang International Journal of Hospitality Management 92, 102725, 2021 | 23 | 2021 |
| The joint effects of need for status and mental imagery perspective on luxury hospitality consumption in China X Mou, L Gao, W Yang Journal of Travel & Tourism Marketing 36 (9), 1050-1060, 2019 | 23 | 2019 |
| The effect of anticipated emotional labor on hotel employees’ professional mobility SP McGinley, W Wei, L Gao Journal of Hospitality Marketing & Management 28 (4), 491-512, 2019 | 22 | 2019 |
| Corporate Social Responsibility Communications on Social Media and Consumers’ Brand Engagement: A Case Study of Hotels in Hong Kong CD Chung, L Gao, D Leung Journal of China Tourism Research 16 (4), 547-565, 2019 | 21* | 2019 |
| Atmospherics and the Touristic Experience AS Mattila, YL Gao Design Science in Tourism, Foundations of Destination Management, 2017 | 21 | 2017 |
Anna S. MattilaPennsylvania State UniversityVerified email at psu.edu
