The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction M Al‐Hawari, T Ward Marketing Intelligence & Planning 24 (2), 127-147, 2006 | 527 | 2006 |
Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach. M Al-Hawari, N Hartley, T Ward Marketing bulletin 16, 2005 | 264 | 2005 |
The relationship between service quality and retention within the automated and traditional contexts of retail banking M Al‐Hawari, T Ward, L Newby Journal of service management 20 (4), 455-472, 2009 | 199 | 2009 |
Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience MA Al-Hawari, S Bani-Melhem, S Quratulain Journal of Business and Psychology 35 (2), 223-240, 2020 | 186 | 2020 |
The influence of technology acceptance model (TAM) factors on students'e‐satisfaction and e‐retention within the context of UAE e‐learning MA Al‐hawari, S Mouakket Education, Business and Society: Contemporary Middle Eastern Issues 3 (4 …, 2010 | 159 | 2010 |
The effect of automated service quality on bank financial performance and the mediating role of customer retention M Al-Hawari Journal of Financial Services Marketing 10 (3), 228-243, 2006 | 157 | 2006 |
How the personality of retail bank customers interferes with the relationship between service quality and loyalty MA Al-Hawari International Journal of Bank Marketing 33 (1), 41-57, 2015 | 146 | 2015 |
Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users MAA Al-Hawari Journal of Services Marketing 28 (7), 538–546, 2014 | 144 | 2014 |
Automated service quality as a predictor of customers' commitment: a practical study within the UAE retail banking context MA Al‐Hawari Asia Pacific Journal of Marketing and Logistics 23 (3), 346-366, 2011 | 114 | 2011 |
Examining the antecedents of e-loyalty intention in an online reservation environment S Mouakket, MA Al-hawari The Journal of High Technology Management Research 23 (1), 46-57, 2012 | 113 | 2012 |
How and when frontline employees’ environmental values influence their green creativity? Examining the role of perceived work meaningfulness and green HRM practices MA Al-Hawari, S Quratulain, SB Melhem Journal of Cleaner Production 310, 127598, 2021 | 84 | 2021 |
The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty NO Ndubisi, M Dayan, V Yeniaras, M Al-hawari Industrial Marketing Management 89, 196-208, 2020 | 84 | 2020 |
Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions S Bani-Melhem, S Quratulain, MA Al-Hawari Journal of Hospitality Marketing & Management 29 (4), 450-470, 2020 | 71 | 2020 |
Does employee resilience exacerbate the effects of abusive supervision? A study of frontline employees’ self-esteem, turnover intention, and innovative behaviors S Bani-Melhem, S Quratulain, MA Al-Hawari Journal of Hospitality Marketing & Management 30 (5), 611-629, 2021 | 65 | 2021 |
Determinants of frontline employee service innovative behavior: The moderating role of co-worker socializing and service climate MA Al-Hawari, S Bani-Melhem, FM Shamsudin Management Research Review 42 (9), 1076-1094, 2019 | 60 | 2019 |
Do offline factors trigger customers' appetite for online continual usage? A study of online reservation in the airline industry MA Al‐hawari, S Mouakket Asia Pacific Journal of Marketing and Logistics 24 (4), 640-657, 2012 | 58 | 2012 |
Abusive supervision and frontline employees’ attitudinal outcomes: the multilevel effects of customer orientation MA Al-Hawari, S Bani-Melhem, S Quratulain International Journal of Contemporary Hospitality Management 32 (3), 1109-1129, 2020 | 53 | 2020 |
Leader-member exchange and frontline employees' innovative behaviors: the roles of employee happiness and service climate S Bani-Melhem, MA Al-Hawari, S Quratulain International Journal of Productivity and Performance Management 71 (2), 540-557, 2020 | 46 | 2020 |
The influence of traditional service quality factors on customer satisfaction: a practical study within the context of Australian banking M Al-hawari The Business Review, Cambridge 11 (2), 114-119, 2008 | 36 | 2008 |
Do online services contribute to establishing brand equity within the retail banking context? MA Al-Hawari Journal of Relationship Marketing 10 (3), 145-166, 2011 | 35 | 2011 |