| Determining the relative importance of critical factors in delivering service quality of banks: an application of dominance analysis in SERVQUAL model M Kumar, F Tat Kee, A Taap Manshor Managing Service Quality: An International Journal 19 (2), 211-228, 2009 | 724 | 2009 |
| Business research methods M Kumar, SA Talib, T Ramaiyah OXFORD, 2013 | 512* | 2013 |
| Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model M Kumar, F Tat Kee, V Charles International Journal of Quality & Reliability Management 27 (3), 351-377, 2010 | 340 | 2010 |
| Measuring service quality of conventional and Islamic banks: a comparative analysis M Amat Taap, S Choy Chong, M Kumar, T Kee Fong International Journal of Quality & Reliability Management 28 (8), 822-840, 2011 | 157 | 2011 |
| Perspectives of productivity growth in Indian food industry: a data envelopment analysis M Kumar, P Basu International Journal of Productivity and Performance Management 57 (7), 503-522, 2008 | 94 | 2008 |
| Stochastic simulation based genetic algorithm for chance constrained data envelopment analysis problems A Udhayakumar, V Charles, M Kumar Omega 39 (4), 387-397, 2011 | 85 | 2011 |
| Evaluating the performance of Indian banking sector using DEA during post-reform and global financial crisis M Kumar, V Charles, CS Mishra Journal of Business Economics and Management 17 (1), 156-172, 2016 | 84 | 2016 |
| Satisficing data envelopment analysis: An application to SERVQUAL efficiency V Charles, M Kumar Measurement 51, 71-80, 2014 | 76 | 2014 |
| Measuring shopping values of Malaysian retail consumers J Abdul Karim, M Kumar, S Abd Rahman Asia Pacific Journal of Marketing and Logistics 25 (2), 200-224, 2013 | 58 | 2013 |
| Data Envelopment Analysis and Its Applications to Management V Charles, M Kumar CAMBRIDGE SCHOLARS PUBLISHING, UK, 2012 | 58 | 2012 |
| Deriving managerial implications through SERVQUAL gap elasticity in UAE banking M Kumar, KS Sujit, V Charles International Journal of Quality & Reliability Management 35 (4), 940-964, 2018 | 56 | 2018 |
| Measuring the efficiency of assembled printed circuit boards with undesirable outputs using data envelopment analysis V Charles, M Kumar, SI Kavitha International Journal of Production Economics 136 (1), 194-206, 2012 | 43 | 2012 |
| Benchmarking Indian banks using DEA in post-reform period: A progressive time-weighted mean approach M Kumar, C Vincent The Service Industries Journal 31 (14), 2455-2485, 2011 | 42 | 2011 |
| Effect of organic manure, NPK and boron application on the productivity of French bean in sandy loam soil of north Bihar M Kumar, KK Sinha, RPR Sharma Indian Journal of Pulses Research 17, 42-44, 2004 | 41 | 2004 |
| Benchmarking Peruvian banks using data envelopment analysis V Charles, M Kumar, LF Zegarra, B Avolio Journal of CENTRUM Cathedra: The Business and Economics Research Journal 4 …, 2011 | 39 | 2011 |
| Accumulation of lead, cadmium, zinc, and copper in the edible aquatic plants Trapa bispinosa Roxb. and Nelumbo nucifera Gaertn. M Kumar, S Chikara, MK Chand, AK Bhatnagar Bulletin of Environmental Contamination & Toxicology 69 (5), 2002 | 23 | 2002 |
| Adapting Fuzzy Linguistic Servqual Model: A comparative analysis of bank services V Charles, M Kumar, S Suggu Middle-East Journal of Scientific Research 18 (8), 1119-1132, 2013 | 17 | 2013 |
| Productivity growth as the predictor of shareholders’ wealth maximization: An empirical investigation M Kumar, V Charles Journal of CENTRUM Cathedra 2 (1), 2009 | 15 | 2009 |
| Consumers’ Purchasing Orientation: An Alternative Method in Segmenting the Malaysian Fine Dining Restaurant Market AT Salim, H Rahmat, K Chinna, M Kumar Journal of Tourism, Hospitality & Culinary Arts 1 (3), 2009 | 15 | 2009 |
| Adoption of FinTech and Future Perspective: An Empirical Evidence from Bahrain on Digital Wallets AS Ahmed, M Kumar, MAM Ali Proceedings of the IIIE Xplore, 2020 | 14 | 2020 |
Siong Choy ChongChief Technical Officer, Finance Accreditation AgencyVerified email at faa.org.my
