Mukesh Kumar
Mukesh Kumar
Professor, College of Business Administration, University of Bahrain (UoB)
Verified email at pucp.pe
TitleCited byYear
Determining the relative importance of critical factors in delivering service quality of banks: an application of dominance analysis in SERVQUAL model
M Kumar, F Tat Kee, A Taap Manshor
Managing Service Quality: An International Journal 19 (2), 211-228, 2009
4282009
Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model
M Kumar, F Tat Kee, V Charles
International Journal of Quality & Reliability Management 27 (3), 351-377, 2010
2192010
Business research methods
M Kumar, SA Talib, T Ramayah
Oxford Fajar/Oxford University Press, 2013
1522013
Measuring service quality of conventional and Islamic banks: a comparative analysis
MA Taap, SC Chong, M Kumar, TK Fong
International Journal of Quality & Reliability Management 28 (8), 822-840, 2011
702011
Perspectives of productivity growth in Indian food industry: a data envelopment analysis
M Kumar, P Basu
International Journal of Productivity and Performance Management 57 (7), 503-522, 2008
622008
Stochastic simulation based genetic algorithm for chance constrained data envelopment analysis problems
A Udhayakumar, V Charles, M Kumar
Omega 39 (4), 387-397, 2011
592011
Satisficing data envelopment analysis: An application to SERVQUAL efficiency
V Charles, M Kumar
Measurement 51, 71-80, 2014
462014
Evaluating the performance of indian banking sector using DEA during post-reform and global financial crisis
M Kumar, V Charles, CS Mishra
Journal of Business Economics and Management 17 (1), 156-172, 2016
322016
Measuring shopping values of Malaysian retail consumers
J Abdul Karim, M Kumar, S Abd Rahman
Asia Pacific Journal of Marketing and Logistics 25 (2), 200-224, 2013
272013
Measuring the efficiency of assembled printed circuit boards with undesirable outputs using data envelopment analysis
V Charles, M Kumar, SI Kavitha
International Journal of Production Economics 136 (1), 194-206, 2012
232012
Benchmarking Indian banks using DEA in post-reform period: a progressive time-weighted mean approach
M Kumar, C Vincent
The Service Industries Journal 31 (14), 2455-2485, 2011
212011
Benchmarking Peruvian banks using data envelopment analysis
V Charles, M Kumar, LF Zegarra, B Avolio
202011
Data Envelopment Analysis and Its Applications to Management
V Charles, M Kumar
CAMBRIDGE SCHOLARS PUBLISHING, UK, 2012
182012
Productivity growth as the predictor of shareholders’ wealth maximization: An empirical investigation
M Kumar, V Charles
142009
Measuring service quality of conventional and Islamic banks: a comparative analysis
M Amat Taap, S Choy Chong, M Kumar, T Kee Fong
International Journal of Quality & Reliability Management 28 (8), 822-840, 2011
122011
Adapting fuzzy linguistic Servqual model: A comparative analysis of bank services
V Charles, M Kumar, S Suggu
Middle-East Journal of Scientific Research 18 (8), 1119-1132, 2013
112013
Measuring the Relative Risk of Impairment of Auditor Independence Using Dominance Analysis: Evidence from Malaysia.
M Kumar, M Shanmugam, N Zakariya
ICFAI Journal of Audit Practice 5 (4), 2008
72008
Deriving managerial implications through SERVQUAL gap elasticity in UAE banking
M Kumar, KS Sujit, V Charles
International Journal of Quality & Reliability Management 35 (4), 940-964, 2018
52018
Book Chapter: Ranking Peruvian banks through super-efficiency DEA model under variable returns to scale
V Charles, M Kumar
Data Envelopment Analysis and Its Applications to Management, 2012
5*2012
Conjoint Analysis and MDS Approach to Brand Improvement of an Aerosol Product
V Charles, M Kumar, T Anad
52011
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