Mukesh Kumar
Mukesh Kumar
Professor, College of Business Administration, University of Bahrain (UoB)
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Determining the relative importance of critical factors in delivering service quality of banks: an application of dominance analysis in SERVQUAL model
M Kumar, F Tat Kee, A Taap Manshor
Managing Service Quality: An International Journal 19 (2), 211-228, 2009
Business research methods
M Kumar, SA Talib, T Ramayah
Oxford Fajar/Oxford University Press, 2013
Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model
M Kumar, F Tat Kee, V Charles
International Journal of Quality & Reliability Management 27 (3), 351-377, 2010
Measuring service quality of conventional and Islamic banks: a comparative analysis
M Amat Taap, S Choy Chong, M Kumar, T Kee Fong
International Journal of Quality & Reliability Management 28 (8), 822-840, 2011
Perspectives of productivity growth in Indian food industry: a data envelopment analysis
M Kumar, P Basu
International Journal of Productivity and Performance Management 57 (7), 503-522, 2008
Stochastic simulation based genetic algorithm for chance constrained data envelopment analysis problems
A Udhayakumar, V Charles, M Kumar
Omega 39 (4), 387-397, 2011
Satisficing data envelopment analysis: An application to SERVQUAL efficiency
V Charles, M Kumar
Measurement 51, 71-80, 2014
Evaluating the performance of indian banking sector using DEA during post-reform and global financial crisis
M Kumar, V Charles, CS Mishra
Journal of Business Economics and Management 17 (1), 156-172, 2016
Measuring shopping values of Malaysian retail consumers
J Abdul Karim, M Kumar, S Abd Rahman
Asia Pacific Journal of Marketing and Logistics 25 (2), 200-224, 2013
Benchmarking Indian banks using DEA in post-reform period: a progressive time-weighted mean approach
M Kumar, C Vincent
The Service Industries Journal 31 (14), 2455-2485, 2011
Measuring the efficiency of assembled printed circuit boards with undesirable outputs using data envelopment analysis
V Charles, M Kumar, SI Kavitha
International Journal of Production Economics 136 (1), 194-206, 2012
Deriving managerial implications through SERVQUAL gap elasticity in UAE banking
M Kumar, KS Sujit, V Charles
International journal of quality & reliability management, 2018
Data Envelopment Analysis and Its Applications to Management
V Charles, M Kumar
Benchmarking Peruvian banks using data envelopment analysis
V Charles, M Kumar, LF Zegarra, B Avolio
Journal of CENTRUM Cathedra: The Business and Economics Research Journal 4 …, 2011
Adapting fuzzy linguistic Servqual model: A comparative analysis of bank services
V Charles, M Kumar, S Suggu
Middle-East Journal of Scientific Research 18 (8), 1119-1132, 2013
Productivity growth as the predictor of shareholders’ wealth maximization: An empirical investigation
M Kumar, V Charles
Journal of CENTRUM Cathedra 2 (1), 2009
Measuring the Relative Risk of Impairment of Auditor Independence Using Dominance Analysis: Evidence from Malaysia.
M Kumar, M Shanmugam, N Zakariya
ICFAI Journal of Audit Practice 5 (4), 2008
Conjoint Analysis and MDS Approach to Brand Improvement of an Aerosol Product
V Charles, M Kumar, T Anad
Journal of Centrum Cathedra 4 (1), 27-43, 2011
Book Chapter: Ranking Peruvian banks through super-efficiency DEA model under variable returns to scale
V Charles, M Kumar
Data Envelopment Analysis and Its Applications to Management, 2012
Segmenting the Fine Dining Restaurant Market via Consumers' Purchasing Orientation
SA Talib, R Hashim, M Kumar
Journal of International Business and Entrepreneurship 14 (1), 2009
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