| Determining the relative importance of critical factors in delivering service quality of banks: an application of dominance analysis in SERVQUAL model M Kumar, F Tat Kee, A Taap Manshor Managing Service Quality: An International Journal 19 (2), 211-228, 2009 | 502 | 2009 |
| Comparative evaluation of critical factors in delivering service quality of banks: An application of dominance analysis in modified SERVQUAL model M Kumar, F Tat Kee, V Charles International Journal of Quality & Reliability Management 27 (3), 351-377, 2010 | 249 | 2010 |
| Business research methods M Kumar, SA Talib, T Ramayah Oxford Fajar/Oxford University Press, 2013 | 226 | 2013 |
| Measuring service quality of conventional and Islamic banks: a comparative analysis MA Taap, SC Chong, M Kumar, TK Fong International Journal of Quality & Reliability Management 28 (8), 822-840, 2011 | 97 | 2011 |
| Measuring service quality of conventional and Islamic banks: a comparative analysis M Amat Taap, S Choy Chong, M Kumar, T Kee Fong International Journal of Quality & Reliability Management 28 (8), 822-840, 2011 | 97 | 2011 |
| Perspectives of productivity growth in Indian food industry: a data envelopment analysis M Kumar, P Basu International Journal of Productivity and Performance Management 57 (7), 503-522, 2008 | 73 | 2008 |
| Stochastic simulation based genetic algorithm for chance constrained data envelopment analysis problems A Udhayakumar, V Charles, M Kumar Omega 39 (4), 387-397, 2011 | 65 | 2011 |
| Satisficing data envelopment analysis: An application to SERVQUAL efficiency V Charles, M Kumar Measurement 51, 71-80, 2014 | 59 | 2014 |
| Evaluating the performance of indian banking sector using DEA during post-reform and global financial crisis M Kumar, V Charles, CS Mishra Journal of Business Economics and Management 17 (1), 156-172, 2016 | 43 | 2016 |
| Benchmarking Indian banks using DEA in post-reform period: a progressive time-weighted mean approach M Kumar, C Vincent The Service Industries Journal 31 (14), 2455-2485, 2011 | 31 | 2011 |
| Measuring shopping values of Malaysian retail consumers J Abdul Karim, M Kumar, S Abd Rahman Asia Pacific Journal of Marketing and Logistics 25 (2), 200-224, 2013 | 30* | 2013 |
| Measuring the efficiency of assembled printed circuit boards with undesirable outputs using data envelopment analysis V Charles, M Kumar, SI Kavitha International Journal of Production Economics 136 (1), 194-206, 2012 | 27 | 2012 |
| Benchmarking Peruvian banks using data envelopment analysis V Charles, M Kumar, LF Zegarra, B Avolio Journal of CENTRUM Cathedra: The Business and Economics Research Journal 4 …, 2011 | 25 | 2011 |
| Data Envelopment Analysis and Its Applications to Management V Charles, M Kumar CAMBRIDGE SCHOLARS PUBLISHING, UK, 2012 | 21 | 2012 |
| Deriving managerial implications through SERVQUAL gap elasticity in UAE banking M Kumar, KS Sujit, V Charles International Journal of Quality & Reliability Management 35 (4), 940-964, 2018 | 18 | 2018 |
| Adapting fuzzy linguistic Servqual model: A comparative analysis of bank services V Charles, M Kumar, S Suggu Middle-East Journal of Scientific Research 18 (8), 1119-1132, 2013 | 14 | 2013 |
| Productivity growth as the predictor of shareholders’ wealth maximization: An empirical investigation M Kumar, V Charles Journal of CENTRUM Cathedra 2 (1), 2009 | 12 | 2009 |
| Measuring the Relative Risk of Impairment of Auditor Independence Using Dominance Analysis: Evidence from Malaysia. M Kumar, M Shanmugam, N Zakariya ICFAI Journal of Audit Practice 5 (4), 2008 | 7 | 2008 |
| Conjoint Analysis and MDS Approach to Brand Improvement of an Aerosol Product V Charles, M Kumar, T Anad Journal of Centrum Cathedra 4 (1), 27-43, 2011 | 5 | 2011 |
| Book Chapter: Ranking Peruvian banks through super-efficiency DEA model under variable returns to scale V Charles, M Kumar Data Envelopment Analysis and Its Applications to Management, 2012 | 4 | 2012 |
T. RamayahProfessor of Technology Management, Universiti Sains Malaysia and Sunway UniversityVerified email at usm.my
